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FAQ
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Datadog
- [Datadog] I want to know which IPs need to be opened on the firewall for Datadog data collection.
- [Datadog] I want to trigger alerts to different channels based on conditions when configuring a Monitor.
- [Datadog] I want to change the port settings 5000, 5001, 5002 during Datadog setup.
- [ Datadog ] I want to adjust the Agent’s log size and related settings.
- [ Datadog ] How to check the Agent's status and troubleshoot issues
- [ Datadog ] Graph values change depending on the selected Time Range.
- [Datadog] Duplicate Host Names Appearing After AWS Integration
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Modernization Platform
- After connecting to Web SSH via Console, kubectl commands sometimes output an error message and do not work.
- Can users directly add or update Jenkins plugins used in the Pipeline service?
- I forgot the password for my Console account. How can I reset it?
- What is the data retention period for the Logging and Monitoring services?
- I didn’t receive a verification email after using the password reset function on the Console.
- Only a specific user cannot access the Logging menu. What should I do?
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Cloud Z DB
- [Cloud Z DB] How should I configure memory settings for MariaDB?
- [Cloud Z DB] Does MariaDB support both symmetric and one-way encryption?
- [Cloud Z DB] Connection error occurs in the log when using Cloud Z DB in AWS environment
- [Cloud Z DB] Disconnection occurs when using Cloud Z DB in AWS environment
- [CloudZ DB] How can I add/delete MariaDB user accounts?
- [CloudZ DB] How is backup performed?
- [Cloud Z DB] What types and versions of databases are provided? (Including future roadmap)
- [Cloud Z DB] The Private/Public IP is not shown in the Connection section of the created DB. What should I check?
- [Cloud Z DB] Is it possible to reuse an IP address when creating a new service?
- [Cloud Z DB] Is it mandatory to use a backup disk?
- [Cloud Z DB] How do I access Advanced Monitoring (Grafana) in the v2.0 console?
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Support Portal
- [Support Portal] I would like to request a consultation for the Gyeonggi-do Cloud Support Program application.
- [Support Portal] Do I need to sign up to submit a ticket?
- [Support Portal] Can I change my login account (email)?
- [Support Portal] Can I delete my account?
- [Support Portal] I’m in an environment where I can't access the Support Portal. Is there another way to submit a ticket?
- [Support Portal] I received a response to my ticket via email. Can I reply by email if I have additional questions?
- Slack
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Datadog
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Managed Service
- Service information
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SK Enterprise Support for AWS
- AWS Ticket Creation Tips
- Links to helpful resources for AWS technical support
- [EC2] Unable to determine instance status.
- [EC2] I can't connect to EC2 from the AWS Management Console (web browser).
- [EC2] EC2 is not created.
- [EC2] EC2 cannot be launched even after increasing the limit
- [EC2] Action items when Tomcat restart fails on instance
- [EC2] Spot Instance Launch and Request Limit Criteria
- [EC2] The permissions of the /etc folder have been changed to 600, so it cannot be accessed by Root Account.
- [EC2] Unable to Connect to S3 via VPN in VDI Network
- [EC2] How do I extend a Linux file system after increasing an EBS volume on an EC2 instance?
- [EC2] A large number of postdrop error messages occur in /var/log/messages and /var/log/maillog.
- [EC2] Port 25 for SMTP integration is not connected.
- [EC2] An alarm setting is required when a Security Group change operation occurs.
- [EC2] Rescheduling of AWS events
- [EC2] How to handle Windows activation failure
- [EC2] Copying an Instance Encrypted with KMS to Another Account
- [EC2] I created an instance using an Intel CPU, but the architecture information for the instance shows AMD64.
- [EC2] If I Delete the DB Application on an EC2 Created with SQL Server, Can I Get Reduced Charges as a Regular Server?
- [S3] S3 buckets created with All Deny cannot be deleted.
- [S3] How to Resolve Unable to Access Files Uploaded from Another Account
- [Redshift] SLA Measurement Criteria
- [RDS] How to Apply RDS Reserved Instances (RI)
- [RDS] Is there downtime during RDS maintenance? Can the maintenance date be changed?
- [RDS] I would like to check the connection log of RDS.
- [RDS] Automatic start and logs of stopped instances
- [RDS] Applying Oracle license to RDS as BYOL
- [RDS] Applying Permissions When Integrating RDS with S3
- [RDS] Backup Retention Period Does Not Behave as Configured
- [Aurora] tmp full Error Occurs During Query Execution
- [EKS] Difference Between Assigned IP Addresses and Available IPs in Subnet
- [EKS] Identifying the Resource Assigned to an IP Address in a Subnet
- [ACM] Download Amazon SSL certificate
- [ACM] Created a Public Certificate and recorded it in Route53, but validation failed
- [Account] Changed phone but do not remember Root account MFA
- [Organization] Centralized Backup Management from Payer Account
- [EFS] Timeout Occurs When Deploying Application to AWS EFS
- [IAM] How to Trigger Alarms When Creating or Deleting IAM Users
- [IAM] MFA re-authentication time extension
- [VPC] How to Register Routing Table for Using Overlay IP in Multi-Account Setup
- [VPN] Allow multiple connections to Client VPN
- [VPN] Can Client VPN Control Access by IP Address?
- [NAT] Is it possible to check the internal client IP of the source at the destination?
- [NLB] Possibility of Using Private IP of Internal ELB (NLB) as a Static IP
- [Direct Connect] Operation method when bandwidth is set to 2G
- [CloudFront] MQTT protocol support
- [Datasync] Synchronization method to S3
- [MSK] When MSK connection is not possible
- [AppStream 2.0] Batch File Linked to Group Policy Does Not Run Consistently Across Users When Session Starts
- [CodePipeline] Accessing EKS Private Endpoint in Another Account
- [General] Requirements for Conducting Performance Testing within AWS
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SK Enterprise Support for Azure
- Instructions on how to check your Azure tenant (domain) and subscription
- Supportable Request Scope for Azure via Support Portal
- [VM] How to Check the Disk Deletion Option When Deleting an Azure VM
- [VM] Change history inquiry/analysis and storage
- [AD] Check MFA per user
- [AKS] Is it possible to delete the Load Balancer assigned to a VMSS?
- [Database] Procedure for creating a MariaDB read replica in another subscription
- [Public Load Balancer] How many Frontend IPs can be connected to a Public Load Balancer?
- Modernization Platform v2.0
- Hạ tầng dùng chung (SKPC)
- Datadog
- Support Portal
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Slack
- Overview
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User Guide
- Getting started with Slack (SK Digital Service workspace)
- Slack Notification Settings
- How to Change Your Slack Display Name
- Creating Slack Channels
- Using Slack Channels
- Key Slack Features
- Leaving the SK Digital Workspace
- Adding & Managing Slack Apps
- Slack Keyboard Shortcuts
- Slack Slash (/) Commands
- Using Opsgenie Actions in Slack
- Slack Advanced Search
- Permission Differences by Slack Account Type: Member vs Multi-channel Guest vs Single-channel Guest
- AGS Slack User Guide
- CloudZ Bill
- CloudZ Cost Manager
- CloudZ Asset Manager
- Opsgenie
- CloudZ DB
Service information
Define support priorities and severity
Fri, Tháng 6 20, 2025 lúc 9:44 SA
Customers receiving our Managed Service are subject to the following ticket priorities and severities, as defined in the Support Portal. Support Portal Ticket Types Support...
How to request a change to the CSP event schedule
Wed, Tháng 6 11, 2025 lúc 1:34 CH
In certain unavoidable cases, you may request a schedule change for cloud events (such as planned maintenance or automatic version upgrades) issued by Cloud Service Providers (...